This month’s tip comes from Kass Wheeler in our Downtown Portland office.
Customer contact information. Having accurate contact information, email and phone number from the start is crucial. It allows us to reach out immediately and introduce ourselves, talk to them about the process and what to expect. This helps reduce the chances of interceptions from a non-affiliated party. Your customer’s experience is the utmost importance to us as well as keeping their information safe as possible. It can also allow us to be aware if they are out of State residents as additional tax documentation will be required from them when selling a property. We like to get that to them well in advance so they can take their time to complete it or consult their tax professional. Also, if they are out of State there are additional charges for a mobile signing. Bottom line is no one wants any surprises at the last minute. Our goal to make their transaction as smooth as possible!
Need assistance? Our customer service team is here to help. Reach them via email at ticor.resource@ticortitle.com or by phone at 503.219.1000
